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01 May 2020... This document is bilingual. Scroll to the end of each translated resource to read the English version.  You may need to confirm your identity when you claim a payment or service. Centrelink can translate documents needed for your claim, for free.

01 May 2022... This document is bilingual. Scroll to the end of each translated resource to read the English version. Some migrants need to get an Assurance of Support (AoS) before their visa to live in Australia can be granted.

09 Feb 2024... This brochure is bilingual. Scroll to the end of each translated document to read the English version.   The brochure contains information that might be useful to you if you've recently moved to Australia. Settling in can be a challenging experience. As a new arrival, you may be able to get some payments and services from the Australian Government.

30 Nov 2022... If you or your partner have started working, you need to inform Centrelink immediately. This is because what you and your partner earn affects your Status Resolution Support Services (SRSS) payments. This fact sheet explains how and what you need to report.

01 May 2021... If your child is leaving high school and going on to study further, they may be eligible for a student payment from Centrelink.  Click on any translated transcript and scroll down to see the English version.

01 Jul 2022... Australia has agreements with several countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Oct 2021... A scam is designed to trick you into giving away your money or personal information. This guide explains how to tell the difference between scams and genuine contact from Centrelink. This document is bilingual. Scroll to the end of each translated resource to read the English version. 

15 Jun 2023... Information to help you decide the type of child support arrangement that’s right for your family. There’s help to calculate and apply for child support.

We use your family income estimate to work out how much family assistance to pay you. This includes Family Tax Benefit (FTB) and Child Care Subsidy (CCS)

21 Jan 2022... If you get a Centrelink income support you need to report your income. You must report your employment income to avoid getting a debt. Watch this video for tips about getting your reporting right.

01 Jun 2024... A bilingual fact sheet that explains how Medicare works, how to enrol and how to use a Medicare card. Medicare helps cover the cost of a range of medical services. The English version is available at the end of each translated resource.

Centrelink/Services Australia has multilingual information on what healthcare they can help with. It includes information about Medicare, and payments and services for while you recover from injury or illness. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual information on payments and services you can access if you live with disability. It includes resources for other help and support available in your community. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

01 Sep 2024... This document is bilingual. The English version is included in each translated resource. Please scroll down to access the English text. The Child Dental Benefits Schedule (CDBS) offers benefits for basic dental services for children and teenagers aged 0 to 17. This resource provides information on eligibility, covered services, how to access care, and the claims process.

01 Nov 2020... The Financial Information Service (FIS) is an education and information service available to everyone in the community. FIS helps people to make informed decisions about investment and financial issues for their current and future financial needs. This document is bilingual. Scroll to the end of each translated resource to read the English version. 

28 Sep 2023... This document is bilingual. Scroll to the end of each translated resource to read the English version.  You might be eligible for a crisis payment when you need additional support from Centrelink. Crisis Payment is a special one-off payment that may be paid to you in certain special circumstances.

01 Jul 2022... This document is bilingual. Scroll to the end of each translated resource to read the English version.  After the end of the financial year, we compare your income estimate with your actual income. This is to make sure we pay you the correct amount of family assistance.

01 Sep 2021... Child Care Subsidy helps with the cost of approved child care. This audio resource talks about the eligibility criteria you must meet.

01 Jul 2022... Australia has agreements with several countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

18 Oct 2024... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Nov 2024... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Nov 2024... Australia has agreements with a number of countries to share responsibility for social security coverage.

30 Mar 2024... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Nov 2024... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Apr 2021... From 20 March 2020, JobSeeker Payment is the main income support payment. You can get it if you are between 22 years of age and Age Pension age.

Centrelink self service options provide an easier and more convenient way to report. Most customers will no longer be sent a paper reporting form in the mail. You will now receive your future reporting notifications by your choice of either SMS, email or online letter.

15 Aug 2022... If you have been granted a Temporary Protection Visa (TPV) Subclass 785 or a Safe Haven Enterprise Visa (SHEV) Subclass 790, you will no longer get the Status Resolution Support Services (SRSS) payment. You may be able to get special benefits if you are in financial hardship.

When you welcome a new child into your family and want to take time off work, it's good to know you can get some financial support to help you.

01 Jul 2024... Support for parents to care for a newborn or recently adopted child. Parental Leave Pay is a shared payment between parents that can help if you are taking time off work to care for a newborn or recently adopted child. You can choose to share and take your Parental Leave Pay in a way that works for you and your family. Dad and Partner Pay was a payment for people with children born or adopted before 1 July 2023. It is no longer available. You can claim Parental Leave Pay instead. Most people can claim up to 3 months before their baby’s expected date of birth or adoption. We won’t pay you until after your child is born or comes into your care.

23 Jul 2023... What you need to do when someone dies. What to prepare before you die. Payments, information and help for grieving family members.

01 Jun 2021... Legal Aid NSW can can give you legal advice and information about your Centrelink problem.

Centrelink/Services Australia has multilingual information related to payments and help for people directly affected by bushfires, floods or other natural disasters. It includes information on Australian government disaster recovery payment, recovery allowance, social work and healthcare services, and others. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual information related to payments and help for people who are planning for retirement. These can also assist you in applying for services and payments to support you, and how to report any changes in your circumstance during your retirement years.  Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual information and support for older Australians getting help in their home or moving to an aged care home. These resources can help to understand aged care costs and manage aged care. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual information on resources, referrals and help to support the health and wellbeing of children. This section covers topics such as dental benefits schedule, family tax benefit, family assistance payments, and many more.  Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual information to help if you have recently lost your job or had to stop working. It includes information on short-term payments and help with long-term planning.  Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual information on what you need to do when someone dies.  It includes information on what you can organise before you die, payments, information and help for grieving family members. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

31 Jan 2025... Translated fact sheets with helpful information about flexible options for parents taking time off work to care for a newborn or recently adopted child, including: how to use Parental Leave Pay (PLP) and share days choosing or changing PLP days after PLP has been granted working while getting PLP. The English version is available at the end of each translated resource.

01 Jul 2021... This document is bilingual. Scroll to the end of each translated resource to read the English version.  Information about the main income support payment for people who have reached the pension age including who can get it, how much you can get, how to claim and how to manage your payment.

01 Jun 2021... Information to help you avoid being overpaid or to manage owing money for a Centrelink debt. Centrelink are restarting debt activity after the COVID-19 debt pause. Listen to audio transcriptions of their video about restarting debt repayments.

01 Sep 2022... This document is bilingual. Scroll to the end of each translated resource to read the English version.  Centrepay is a free and voluntary service to pay bills and expenses as regular deductions from your Centrelink payments. This fact sheet explains how to do it.

01 Jul 2020... From 7 December 2020, the way you report your employment income is changing.

01 Aug 2023... This document is bilingual. Scroll to the end of each translated resource to read the English version. Child Care Subsidy helps with the cost of approved child care. This information sheet lists the eligibility criteria you must meet.

24 Nov 2024... Australia has agreements with several countries to share responsibility for social security coverage.   

01 Jul 2022... Australia has agreements with several countries to share responsibility for social security coverage.  

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Jun 2024... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

The Commonwealth Ombudsman investigates complaints about the administrative actions of Australian Government entities and prescribed private sector organisations.

If your child is turning 4, they may need to have a health check. If they don't, your Family Tax Benefit (FTB) Part A rate may reduce.

01 May 2019... If you recently arrived in Australia, you will generally have to wait 104 weeks until you can access most of our income support payments.

01 Jul 2024... Support for employers to help their employees access Paid Parental Leave. The English version is available at the end of each translated resource.

01 Aug 2023... This video provides step-by-step instructions on creating a myGov account using an email address.

23 Jul 2023... There’s a lot to do when someone close to you dies. What you’ll need to do depends on your relationship with the person who has died.

Centrelink/Services Australia has multilingual information on how separating affects your payments and help with child support arrangements between separated parents. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual resources about what information to report if you work, income reporting, payments you can receive, and if your income changes. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual resources to support you throughout the stages of apprenticeship or traineeship. It also has information on robodebt class action and settlement payments. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

10 Feb 2025... As a job seeker, this guide shows you how you can report your income and Job Plan requirements using your Centrelink online account.

01 Mar 2021... This resource explains how to repay Centrelink debts, outlining different repayment options. You can repay in full, set up a payment plan, or have deductions taken from ongoing Centrelink payments. If you no longer receive payments, you can arrange repayments through myGov, the Express Plus Centrelink app, or by phone. The resource also explains debt recovery through tax refunds and available support for financial hardship.

01 Sep 2023... This document is bilingual. Scroll to the end of each translated resource to read the English version.  Crisis Payment is a special one-off payment if you’ve arrived in Australia as a humanitarian entrant for the first time. You must meet certain eligibility criteria and hold a specific humanitarian visa to get this payment.

01 Oct 2021... This audio resource outlines the Disability Support Pension that provides financial support for people who have a physical, intellectual or psychiatric condition. It outlines eligibility for the pension, the process of claiming the pension and the associated Job Capacity Assessment and Disability Medical Assessment.  

01 Nov 2020... The Financial Information Service (FIS) is an education and information service available to everyone in the community. FIS helps people to make informed decisions about investment and financial issues for their current and future financial needs. This document is bilingual. Scroll to the end of each translated resource to read the English version. 

01 Dec 2020... Information on how you can submit a complaint about Services Australia, give a compliment or suggest to help us improve their service.  You have the right to ask for a review of the decision. You can do this if you do not agree with a decision about:  your Centrelink payments or services  a Medicare debt  Child Support. This document is bilingual. Scroll to the end of each translated resource to read the English version. 

01 Nov 2019... There are things you must do to keep getting your payment and have a better chance of finding work

28 Feb 2022... This fact sheet provides advice for parents with a baby with Down Syndrome. It includes a checklist of things you need to do if your baby is born with Down Syndrome, from enjoying your baby to contacting Centrelink.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

24 May 2024... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Nov 2024... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

If you do not agree with a decision about your entitlements, you have the right to ask for a review of the decision.

Centrelink/Services Australia has translated information for community groups. You can read and listen to information about Centrelink/Services Australia's payments and services in your language. You can also use these to help people in your community.  Some documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.  

Centrelink/Services Australia has multilingual information on payments and services to help when you have a baby. This section covers topics such as child care subsidy, family tax benefit, paid parental leave scheme, parenting payment, child support and many more.  Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual information on payments and services to help when you when your child or children in your care are growing up. This section covers topics such as help with child care costs., payments for parents of school-aged children, information for teenagers becoming independent, payment for students, and many more.  Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual information, referrals and support for people affected by family and domestic violence.  Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual information to help you understand how travelling or moving overseas can impact your payment. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual information to support you while you are job hunting or re-entering the workforce, and has information on mutual obligation requirements. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual resources, referrals and support for parents with children at primary and secondary school, as well as pensioner education supplement. It includes information on payments for students, parents of new students, and information to help your child decide what to do after after secondary school. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Parenting Payment is income support for parents or guardians to help with the cost of raising children.

01 Feb 2025... This fact sheet is bilingual. Scroll to the end of each translated resource to read the English version. Services Australia provide payments and services to help you settle into life in Australia. To keep getting your payment, you must do certain things. Services Australia call these mutual obligation requirements. Available as fact sheet and audio format. 

23 Sep 2022... Centrepay is a free and voluntary service to pay bills and expenses as regular deductions from your Centrelink payments. The translated audio files explain how to do it.

01 Aug 2022... This document is bilingual. Scroll to the end of each translated resource to read the English version.  If you’ve recently arrived as a resident in Australia, you may have to wait to get payments or concession cards.

01 Sep 2019... Property or items that you or your partner own in full or part, or have an interest in, can affect your payment.

01 Sep 2019... If you are a member of a couple, it can affect what payments you can get and your payment rate.

01 Sep 2024... Social workers can help if you are experiencing a crisis, need support or are unsure how to access the right assistance.  The fact sheet and audio files provide helpful information about: How and who our social workers help Family and domestic violence Mental health Privacy How to connect with a social worker.   This fact sheet is bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

30 Nov 2022... The Status Resolution Support Services (SRSS) payment helps you meet basic living expenses while you are in Australia and waiting to hear about your immigration status. You might be eligible for a Living Allowance. Depending on your circumstances, your payment may also include Rental Assistance Allowance and/or Dependent Child Allowance. You may also be given access to Medicare.

01 Nov 2019... Centrelink can help grandparents and other non-parent carers of children. This fact sheets gives you with more information about your possible entitlements and provides contact details of relevant services.

The Taskforce identifies people who deliberately withhold or provide false information to claim welfare payments.

01 Jul 2024... Rent Assistance provides financial help to people who pay rent and receive a Centrelink payment. Each translation has an English version available at the end of the document. 

If you suspect someone may be committing fraud against Centrelink, Medicare or Child Support, you should report it

01 Jul 2022... Australia has agreements with several countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

Services Australia specialists Multicultural Service Officers help migrant and refugee communities connect with services.

The Pensioner Education Supplement helps with the ongoing costs of study in secondary or tertiary courses. This fact sheet list the rules you have to meet in order to be eligible.

01 Aug 2022... Scroll to the end of each translated resource to read the English version.  Family Tax Benefit is a two-part payment that helps with the cost of raising children. This fact sheet explains the difference between Family Tax Benefits A and B and who is eligible.

25 May 2023... Scroll to the end of each translated resource to read the English version.  This translated resource outlines the Disability Support Pension that provides financial support for people who have a physical, intellectual or psychiatric condition. It outlines eligibility for the pension, the process of claiming the pension and the associated Job Capacity Assessment and Disability Medical Assessment.

Centrelink/Services Australia has multilingual information on when you move house, live with others or are experiencing homelessness, and how changes to your accommodation can affect your payment. It includes information on crisis payment, rent assistance, financial information service, etc.  Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual information about starting and ending a relationship. It explains how changes in your situation can affect your payment. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual information to help visitors who have recently arrived, migrants, refugees, newly arrived residents and asylum seekers who are living in Australia. Information include Assurance of Support, International COVID-19 Vaccination Certificate, mutual obligation requirements, waiting periods, special benefit for temporary protection visas, and others.  Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

Centrelink/Services Australia has multilingual resources and tools to help you budget, make financial decisions, deal with debt, and build savings. It includes information about scams, identity theft, as well as information about taxation and what to do if you're overpaid. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

This resource explains how to link your Medicare account to myGov using a linking code. You need to sign in to myGov, select "Link a service," and enter your Medicare card details and the one-time linking code, which you can request by calling Medicare. Your myGov and Medicare names must match for successful linking. If there are issues, updates may be needed.