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01 Mar 2016... A translated resource with information about physical restraint of patients for their residents, families and carers. It outlines some risks of using physical restraint, when physical restraint might be considered, examples of physical restraint and who authorises it.

01 Sep 2023... Voluntary treatment is when you choose to receive treatment from a mental health service. You don’t have to have treatment if you don’t want it. Treatment can be medication such as tablets or injections. This can be in a hospital or in the community. You are free to leave the hospital or stop seeing staff in the community whenever you want. Statements of rights are documents that set out a person’s rights and the processes that apply, while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing.

01 Sep 2023... A compulsory treatment order means you will be given treatment even if you don’t want it. Treatment can be medication such as tablets or injections. Statements of rights are documents that set out a person’s rights and the processes that apply while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing

01 Sep 2023... An order means a psychiatrist can assess you to decide if they think you need compulsory treatment, even if you don’t want this to happen. It is issued by the court hearing your criminal charges. Statements of rights are documents that set out a person’s rights, and the processes that apply, while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing.

04 Apr 2024... This Mental Health Act form outlines your rights and what may happen to you after you are brought to a mental health facility against your will.

26 Nov 2020... Translated information, including Easy Read about how people you trust can support your mental health. This could be a family member, a friend, a support person and how they can give information to your mental health worker. It explains what a principal care provider and designated carer are. It also makes it clear that it is OK if you do not want your family and support people to be involved in your treatment.

01 Oct 2022... Every day thousands of people receive health care. Sometimes things go wrong which cause unintentional harm to you or someone you care for. In health care, this is known as an incident. Your healthcare provider (such as a doctor or nurse) should talk with you about it as soon as possible. Open disclosure is the discussion with you, your healthcare provider and the people you may choose to support you (such as your family, carer or friend) about an incident that caused harm whilst receiving health care.

01 Jan 2020... This resource has been developed to provide healthcare information for people with cognitive impairment, their carers and family members. It describes what to expect when going to hospital, information about informed consent and what to do if something doesn't go to plan.

19 Dec 2023... The Duty of candour is a legislative requirement for Victorian health services (effective 30 November 2022) which builds on existing elements of open disclosure as outlined in the Australian Open Disclosure Framework . It encourages open, honest communication when a patient has suffered a serious adverse patient safety event while receiving care.  This fact sheet provides answers to the most frequently asked questions about Duty of Candour. More resources can be found on SCV's Duty of candour resource page .

This resource educates people with disabilities on making informed decisions when engaging services. It includes practical tips on avoiding scams, entering contracts, and filing complaints, supported by videos. 

23 Jul 2023... This brochure from Seniors Rights Victoria has advice for when you are appointed to make decisions for someone and how to involve them in the decision-making process. The brochure includes contact information of organisations who may be able to provide help on this matter. More information on decision-making and your rights can be found on the Seniors Rights Victoria website.

01 Sep 2023... If you are a forensic patient, you can be given mental health treatment, even if you don't want it. Treatment can be medication such as tablets or injections. Statements of rights are documents that set out a person’s rights and the processes that apply while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing.

01 Aug 2019... The Australian Charter of Healthcare Rights describes what consumers, or someone they care for, can expect when receiving health care.

01 Jan 2013... The pamphlet targets carers of health patients, clients to explain when health staff can share patient information and what the patient and their carer can do to help health staff share patient information.

15 Jun 2023... This fact sheet tells you about your right to good health care, finding a good doctor and how to make a complaint.

26 Nov 2020... This Easy Read information sheet is about Community Treatment Orders in NSW . A Community Treatment Order is called a CTO for short. A CTO is a plan for you to get your mental health treatment in the community without having to stay in the hospital. Your designated carer or principal care provider can also apply for a CTO. You must follow the rules in the plan. If you do not follow the rules you may need to go to the hospital.

26 Nov 2020... Translated information, including Easy Read a bout the Mental Health Review Tribunal. A tribunal is like a court that can make decisions about people. The Mental Health Review Tribunal usually has a lawyer, a psychiatrist and one other person. Their job is to make sure you get the mental health treatment that you need. The Mental Health Review Tribunal can make decisions about what treatment you must have to be able to stay out of hospital.

26 Nov 2020... This easy read information sheet is about the people you can ask when you have questions about your mental health care. You might have questions about things like staying in hospital or medicines you take. You could talk to someone you trust, your mental health worker, or an official visitor.

01 Sep 2023... A court secure treatment order can only be made after you are found guilty or plead guilty to an offence. An order means you will be given treatment even if you don’t want it. Treatment can be medication such as tablets or injections. Statements of rights are documents that set out a person’s rights and the processes that apply while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing.

05 May 2023... This brief fact sheet provides an overview of peoples' rights and responsibilities when living with hepatitis B or hepatitis C.

26 Jun 2021... This translated brochure has information on Advance Care Planning and who can help make medical decisions for you if you are unable to. 

19 Dec 2023... The Duty of candour is a legislative requirement for Victorian health services (effective 30 November 2022) which builds on existing elements of open disclosure as outlined in the Australian Open Disclosure Framework . It encourages open, honest communication when a patient has suffered a serious adverse patient safety event while receiving care.  This translated flyer explains the three stages to the Duty of Candour process. 

19 Dec 2023... The Duty of candour is a legislative requirement for Victorian health services (effective 30 November 2022) which builds on existing elements of open disclosure as outlined in the Australian Open Disclosure Framework . It encourages open, honest communication when a patient has suffered a serious adverse patient safety event while receiving care.  This translated poster has quick facts on Duty of Candour which you can share with your community. 

14 Jun 2019... An Easy Read Guide to speaking up for yourself.

The "Your Service, Your Rights" conversation cards help people with intellectual disabilities understand their rights when using NDIS services. With 80 cards, they cover scenarios, rights, personal questions, and true or false quizzes. They can be used alone or in groups to learn and discuss important topics.

01 Dec 2015... The Complaints, Compliments and Reviews Policy provides assistance and advice for VPTAS consumers wishing to register a complaint, compliment or seek a review of the outcome of their VPTAS claim form processing. The Victorian Patient Transport Assistance Scheme (VPTAS) provides financial assistance to eligible Victorians who must travel a long way for specialist medical treatment.  For more information, visit the Victorian Patient Transport Assistance Scheme (VPTAS) website . 

01 Jan 2009... Dental Health Services Victoria (DHSV) is the state's leading public oral health agency. This brochure has been produced to help you understand your rights and why information is collected about you and/or your child.

Health information is often particularly sensitive, therefore consumers need to be confident that their information will be handled appropriately and confidentially. This makes it critical that at the time of collecting information, the consumer is provided with information about their privacy. The consumer privacy information brochure 'Your Information, It's Private' has been developed to assist in this process.

01 Aug 2013... This brochure uses reader-friendly language designed to inform and empower your patient/consumer so that they can get the most out of your conversation with their doctor, nurse, or other health professional. ‘Talking with’ means you being open about providing information and speaking up when you don’t understand something or think it’s ‘not quite right’. A good conversation is a dialogue where your concerns, aspirations and values become part of the agreed plan.

All NSW mental health services have a responsibility to ensure that the people who use their service receive adequate physical health care. This brochure provides a broad outline of these responsibilities and how they will be met.

You have the right to access safe, quality healthcare and to be treated with respect. Raising your concerns when this doesn't happen protects your rights and can improve the health system for all Victorians. How can I launch a complaint with the Health Complaints Commissioner?

This statement outlines your rights and what may happen to you after you become a patient in a mental health facility.

12 Apr 2023... On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care delivered in a home or community setting. This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.

01 Sep 2023... An Assessment order means a psychiatrist can assess you to decide if they think you need compulsory treatment even if you don’t want this to happen. An assessment can include the psychiatrist asking you questions. Statements of rights are documents that set out a person’s rights, and the processes that apply while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing.

01 Sep 2023... Electroconvulsive treatment (ECT) is a medical procedure to induce a seizure within the brain. It is used to treat mental illness and is performed under general anaesthetic. A course of ECT is up to a maximum of 12 treatments. These treatments are performed over a period of time which is not more than six months. ECT is usually given three times a week for three to four weeks, but this varies from person to person. ECT can be given with or without your consent. This depends on whether you have been assessed to have the capacity to give informed consent. Statements of rights are documents that set out a person’s rights and the processes that apply while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing

01 Oct 2021... Information for consumers. Good health information can help you make informed decisions. There are things you can do to find good health information online and judge whether it is right for you.

26 Nov 2020... This easy read information sheet is about health workers keeping your information confidential. Confidential means information about you that people should not share with others. It explains what consent is and that health workers need your consent to collect information about you. It also explains the roles of guardians and official visitors in sharing your information.

26 Nov 2020... This easy read information sheet is a summary of another document about your rights as an involuntary patient. It is called Schedule 3 Statement of Rights for Persons Detained in Mental Health Facility. It gives a summary of rights for involuntary patients, rights about staying in hospital, rights about the Mental Health Review Tribunal, rights about treatment, rights about information when you are in hospital, rights about leaving hospital, and rights if you have not been given the care you need.

31 Dec 2020... Easy English book about your rights in healthcare.

07 Jun 2023... This resource explains Ryan's Rule, a Queensland health initiative for addressing hospital care concerns. It guides patients and families to raise issues with staff, escalate to the nurse in charge, or request a formal Ryan's Rule review. A senior clinician ensures proper care. The service is free and available statewide.

23 Jul 2023... This brochure from Seniors Rights Victoria has information on ways to formalise your wishes while you are living, such as Enduring Power of Attorney (EPOA), Medical Treatment Decision Maker (MTDM), and Advance Care Planning. The brochure includes contact information of organisations who may be able to provide help on formalising your wishes. More information on decision making and your rights can be found on the Seniors Rights Victoria website.

30 Apr 2021... This video series helps older Australians understand their rights and make informed decisions about planning for the future. It covers key topics like Powers of Attorney, decision-making capacity, choosing the right attorney, understanding responsibilities, and the importance of planning ahead. The videos provide practical guidance to help seniors protect their wishes, maintain independence, and ensure trusted support when needed.

This guide explains your health rights in Australia, no matter your visa status. It covers access to medical care, emergency treatment, Medicare eligibility, and free or low-cost health services. It also provides information on interpreters, mental health support, and how to make complaints.

13 Jun 2019... This booklet is designed to help consumers, their families, carers and other support people get the most out of their health care. You can use the information in the booklet when you talk to your doctor and other healthcare providers, including nurses, pharmacists, specialists, allied health and mental health workers.

You have the right to access safe, quality healthcare and to be treated with respect. Raising your concerns when this doesn't happen protects your rights and can improve the health system for all Victorians. How can I launch a complaint with the Health Complaints Commissioner?

01 Oct 2021... This language set contains translations of a short fact sheet about open disclosure and healthcare rights.

26 Nov 2020... Translated information, including Easy Read, about what staying in hospital as a voluntary or involuntary patient means and what your rights are. The rules about going to hospital for mental health treatment are called the Mental Health Act.

26 Nov 2020... This easy read information sheet is about staying in hospital for mental health treatment as a voluntary patient. If you decide you need to stay at a mental health hospital it is called a voluntary admission. This resource includes information about leaving hospital, asking to be discharged, when you are not allowed to leave, and what to do if you have not been given the mental health care you need.

26 Nov 2020... This easy read information sheet is about staying in hospital for mental health treatment as an involuntary patient. You are an involuntary patient if you must stay in hospital for mental health treatment until you are well enough to go home. This resource has information about going to hospital as an involuntary patient, treatment in hospital, leaving hospital, and what to do if you have not been given the treatment and care you need.

01 Nov 2023... Translated videos and fact sheets to support community understanding of the Act. Victoria's Mental Health and Wellbeing Act 2022 is a human rights-based law designed to improve mental health, protect individuals with mental illness, and support their families and carers. It establishes principles ensuring that mental health services are safe, inclusive, and accessible to all, respecting the diversity of cultures, languages, and faiths within the community.

09 Jun 2020... This poster is designed to help consumers, their families, carers and other support people get the most out of their health care. You can use the tips from the poster when you talk to your doctor and other healthcare providers, including nurses, pharmacists, specialists, allied health and mental health workers.

01 Dec 2018... This information is for families whose baby has died at the Royal Women's Hospital. While some of the information will be relevant to families elsewhere, not all hospitals follow the same procedures.

26 Jul 2023... The Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) provides financial assistance from the NSW Government towards travel and accommodation costs when patients need to travel long distances for specialised health treatment that is not available locally. These multilingual resources are in text and video formats. They include information about what financial support is available, bulk billing, what types of treatments can be claimed, travelling with an escort, and other resources.

01 Apr 2021... What are my rights? Under Victorian law, you have the right to know what health information is held about you, how and why it was collected and what it's being used for. You can ask to see your health information and change it if it's incorrect. You can also ask to have your health information sent to another health service provider. If these requests are refused, you deserve a written explanation.

01 Oct 2022... A reference guide for consumers to understand your healthcare rights. Based on the Australian Charter of Healthcare Rights. This flyer can be printed and folded down into a brochure.

26 Nov 2020... Translated information, including Easy Read on the NSW Mental Health Act. The Mental Health Act is the rules about mental health treatment in NSW that mental health workers must follow, and your rights as a patient. The resource helps explain how and why words like mentally ill and mentally disordered are used.

26 Nov 2020... This easy read information sheet is a summary of another document about your rights as a voluntary patient. It is called Schedule 3a Statement of Rights for Voluntary Patients. It gives a summary of rights for voluntary patients, your rights about leaving hospital, rights about treatment, rights about information, and your rights if you have not been given the care you need.

26 Nov 2020... This Easy Read information sheet is about Community Treatment Orders in NSW. A Community Treatment Order is called a CTO for short. A CTO is a plan for you to get your mental health treatment in the community without having to stay in the hospital. You must follow the rules set out in the plan. If you do not follow the rules you may need to go to the hospital. This resource explains how CTOs work, how to get help to understand your CTO, how to change to your CTO, and what to do if you have not been given the mental health care you need.

26 Nov 2020... This easy read information sheet will help you if you are not happy with the mental health care you are getting, you are worried about how you are being treated by mental health workers. It will tell you who you can talk to and how to make a complaint if you are not happy. For example, complaints can be made to an official visitor or the Health Care Complaints Commission.

01 Sep 2023... A secure treatment order allows you to be taken from prison to hospital and be given compulsory treatment. An order means you will be given treatment even if you don’t want it. Treatment can be medication such as tablets or injections. Statements of rights are documents that set out a person’s rights and the processes that apply while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing.

This Easy English resource explains two United Nations agreements signed by Australia. Both affect us. One is an agreement about disability rights. The other is an agreement about women's rights.

01 Dec 2019... This booklet informs you of your rights as an aged care consumer and how you can exercise them. It also includes some information about your responsibilities as an aged care consumer.

01 Nov 2022... In this video, Arthur shares his insights on why the rights of the child are crucial during healthcare experiences. The video is accessible with captions in Arabic, Simplified Chinese, Somali, Turkish, and Vietnamese.  To change the subtitles, simply click the CC symbol in the lower right corner of the screen.

27 Feb 2025... This Easy Read fact sheet provides a summary of what rights older people have when accessing aged care services.

31 Mar 2022... Consent form to be signed by patient for bulk billing.