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01 Sep 2021... This document is for participants of the Adult Migrant English Program (AMEP). It explains how the Department of Home Affairs (the Department) and your AMEP provider will collect, use and disclose your personal information, and how you can access and correct your personal information.

01 Sep 2020... This brochure outlines who we are, types of visas we can help and a list of locations our lawyers give legal advice.

01 Oct 2021... A brochure that explains the Australian child care system and how to enrol your child in kindergarten.

01 Sep 2021... A promotional flyer with information about learning English through the Adult Migrant English Program (AMEP) which provides up to 510 hours of English language tuition to eligible migrants and humanitarian entrants to help them learn foundation English language and settlement skills to enable them to participate socially and economically in Australian society.

01 Apr 2019... Finding a home when you are new to Australia can be difficult and confusing. Renting, paying bills, finding help in a new system all present challenges for new arrivals. Finding a home in Victoria was developed to support people of refugee backgrounds to find their way around the housing system. It includes information on tenants' rights, how to choose an energy provider, social housing, and who can help in case of homelessness. This online booklet was developed in consultation with newly-arrived communities and is published in English, Arabic and Dari

This fact sheet explains that all workers in Victoria are covered by Occupational Health and Safety (OHS) Laws. It encourages workers to speak up when they feel unsafe, ensure they receive the training they need, make sure that they only work reasonable hours, and that their boss provides them with the right tools, clothing and equipment. It informs workers that if they have been injured at work, they might be eligible for compensation through Workcover.

This information sheet explains what to do if you think you are being exploited at work. It advises contact with the Migrant Workers Centre and/or the Fair Work Ombudsman. It gives an exploitation checklist to determine if you are being exploited, as well as a checklist to help prepare a report against your workplace.

This information sheet outlines some important things to be aware of when looking for a job. These include making a TFN number, creating a resume, familiarising yourself with your visa work conditions, being observant of your workplace conditions, and knowing your award.

This bilingual poster includes illustrations of common workplace hazards, as well as questions to ask yourself before beginning a task that will help you prioritise your safety.

08 Dec 2023... When you need stitches, not surgery. Or if you have hurt your hand, not your head. That’s a case for a bulk billed, walk-in Medicare Urgent Care Clinic.

24 Oct 2023... This video resource gives advice on how to complete and lodge a tax return, and where to go for help. It's especially helpful for people who are new to working in Australia.

31 Jul 2021... This consumer guide developed by the Australian Department of Home Affairs tells you what a registered migration agent does. It also outlines the rules they must follow when they are helping you. It includes standards and rules a registered migration agent must follow, such as: how they give you immigration assistance the services they provide the fees they charge The guide also tells you how you can complain if you are not happy with a registered migration agent.

30 Aug 2019... This resource provides information on the Australian health care system for newly arrived community members. Information is provided on how to access routine and emergency care, the role of health care interpreters and services for children and families.

30 Nov 2022... If you or your partner have started working, you need to inform Centrelink immediately. This is because what you and your partner earn affects your Status Resolution Support Services (SRSS) payments. This fact sheet explains how and what you need to report.

07 Aug 2020... Female Genital Cutting (FGC) is against the law in all States and Territories of Australia. It is also against the law to take a girl to another country to be cut. FGC harms the health and wellbeing of girls and women.

This resources will help new arrivals to understand how the Australian money system works, and what you need to know about working in Australia. It has information on using money in Australia, opening a bank account, paying for things, working in Australia, and how to get help if you need it.

01 Jan 2017... The RMP provides support to children and young people who are refugees, under 18 years of age and are in Victoria without their parents. They are known as 'Unaccompanied Humanitarian (or Refugee) Minors' (UHM's). The Department of Immigration and Border Protection (DIBP) refer UHM clients who reside in Victoria with a custodian or a carer to the RMP.

30 Dec 2020... A short overview of Australian health services and how to access them for new arrivals in Victoria.

31 Mar 2023... This brochure provides basic information on how to use medicines correctly. It also explains the difference between generic and branded, over-the-counter and prescription medicines and what a repeat is.

01 Jul 2022... There are some important things you can do to stay safe and ensure you have a valid visa. You can use the checklist to help as part of safety planning.

31 Mar 2023... This resource is designed for migrants living in Victoria and explains the options available for medical help after hours or on weekends. It also explains when to attend the emergency department and when to call an ambulance.

31 Mar 2023... This resource was designed to help migrants in Victoria navigate and understand the Australian medical system. It briefly explains Medicare and Centrelink cards and the entitlements they offer, how to book a doctor appointment, what bulk billing means, the difference between a GP and a specialist doctor, what a pharmacy is and explains when you need a prescription to buy medicine.

10 Mar 2017... Before or shortly after you arrive in Queensland, the Australian Government may ask you to go to a Tuberculosis Control Unit in Brisbane, Rockhampton, Toowoomba, Townsville or Cairns for tuberculosis health screening. This service is free of charge.

01 Jun 2015... This chapter titled 'Getting ready for school' is one of 6 chapters developed with and for the Afghan community. The 6 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and improve health. This particular chapter provides information on child health, development and child services. These include: maternal and child health services; general practice clinics; kindergartens, playgroups and mothers groups.

28 Feb 2024... To help culturally and linguistically diverse (CALD) communities overcome challenges and barriers to learning about, accessing, and using the National Disability Insurance Scheme (NDIS), the National Disability Insurance Agency (NDIA) developed a Cultural and Linguistic Diversity Strategy 2024-2028 (the Strategy) and Action Plan. The Strategy aims to: increase access to and participation in the NDIS for CALD communities increase the utilisation of NDIS plans for CALD participants improve the experience with the NDIS for CALD communities and participants. The CALD Strategy and Action Plan documents are available in 16 community languages, Auslan, and Easy Read, as well as PDF and Word formats.

09 Feb 2024... This brochure is bilingual. Scroll to the end of each translated document to read the English version.   The brochure contains information that might be useful to you if you've recently moved to Australia. Settling in can be a challenging experience. As a new arrival, you may be able to get some payments and services from the Australian Government.

08 Feb 2024... This brochure published by Queensland Government has information on signs to look out for to know if one is struggling with their mental health, how your general practitioner (GP) can help with a mental health care plan, and where to get more mental health support in Queensland.

This fact sheet outlines your right to a safe workplace – including a safe environment for your mental health. It lists signs of mental health injuries, common mental health risks at work, and what you can do if you think your work environment is unsafe for your mental health.

13 Feb 2023... The Australian Government has made Subclass 785 Temporary Protection visa (TPV) and Subclass 790 Safe Haven Enterprise visa (SHEV) holders eligible to apply for a permanent visa.

01 Oct 2022... This factsheet explains how people who have recently arrived from the Ukraine on temporary visas can access Queensland Health public hospital and healthcare services for free.

01 Aug 2022... The fact sheet provides information about health assessment on arrival in Australia for Ukrainian arrivals (786 visa holders).

01 Dec 2020... Do you need child care to be able to attend the Adult Migrant English Program (AMEP) classes? When you are in an AMEP class, free child care is available for your children who are under school age. More info is available in the fact sheet.

01 May 2018... This booklet is designed for newly-arrived communities from Syria and Iraq living in the Northern suburbs of Melbourne. It helps them understand what community services are and find those in their local area.

15 Aug 2022... If you have been granted a Temporary Protection Visa (TPV) Subclass 785 or a Safe Haven Enterprise Visa (SHEV) Subclass 790, you will no longer get the Status Resolution Support Services (SRSS) payment. You may be able to get special benefits if you are in financial hardship.

01 Apr 2019... Parents from all cultures and communities want their children to be safe from harm. While Australia is generally a safe place, children can be harmed at home or in the community.

AUSCO is offered to Refugee and Special Humanitarian Program entrants over the age of five years prior to their departure for Australia. AUSCO gives practical advice about the journey to Australia, including quarantine laws and information about what to expect post-arrival. These Australian Settlement Journey translated videos provide an overview of life in Australia and an introduction to the services available to refugees and humanitarian entrants in the initial settlement period.​

01 Oct 2020... Children coming to Australia have a lot to get used to - a new home, school, language, culture and people. Parents can help children adapt to the changes and settle into their new life.

Insurance is a safety net for when things go wrong. Money from insurance can help cover the cost of repairs, medical treatments, travel changes or theft.

01 Oct 2016... The Australian Government has developed a Family Safety Pack for men and women coming to Australia. It includes information on Australia's laws regarding domestic and family violence, sexual assault and forced marriage, and a woman's right to be safe. The pack includes factsheets on: domestic and family violence sexual assault forced and early marriage family violence and partner visas dowry abuse female genitalia mutilation/cutting LGBTIQ relationships trafficking and slavery The pack also includes a low literacy storyboard

01 Apr 2015... This chapter titled 'A healthy start to life' is one of 6 chapters developed with and for the Afghan community. The 6 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and improve health. This particular chapter provides insight into the role the family, as well as maternal and child health services in raising healthy children.

08 Dec 2023... Information to help you decide where to go when you have an illness or injury. Medicare Urgent Care Clinics provide bulk billed, walk-in care for injuries and illnesses that are urgent but not life-threatening. If it’s not an emergency, but you can’t wait for a regular appointment with your GP, that’s the case for a Medicare Urgent Care Clinic.

23 Oct 2017... This is part of a series of videos about periods, pregnancy and contraception, for newly arrived migrant and refugee women in Australia. This video provides general information. Please speak to a health professional for appropriate individual advice.

13 Sep 2022... Useful information for immigrants and refugees to help you identify if you, or someone you know, needs help with mental health and to find treatment options. Information includes: how we understand mental health in Australia, signs of mental illness, cultural context and mental health and where to get help.

01 Apr 2019... Early and forced marriages are against the law in all States and Territories of Australia. It is also against the law to take someone to another country for an early or forced marriage.

01 Dec 2020... Families are the most important thing in children's lives. Keeping your family strong can help everyone adapt to a new life in Australia.

01 May 2019... If you recently arrived in Australia, you will generally have to wait 104 weeks until you can access most of our income support payments.

01 Jan 2017... The role of the RMP is to support the settlement process for UHM clients without parents in Victoria and to prevent breakdown in care arrangements through early intervention and proactive measures to assist families providing care.

01 Nov 2019... This resource was designed for refugee and migrant communities in Victoria about catch-up vaccinations.

This video outlines what new arrivals from Syria and Iraq can expect when they attend their initial Refugee Health Assessments with their GP and/or Nurse. It outlines the importance of why patients need a health check, what the check involves, why vaccinations are important, what to bring to the appointments, confidentiality and interpreters.

29 Jan 2015... This chapter titled 'When you need to see a doctor' is one of 4 chapters developed with and for the Afghan community. The 4 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and in effect improve health. This particular chapter provides insight into the role of a GP and community pharmacy.

A scam is when someone tricks you out of your money. Scammers are skilled at pretending they are real and that they can help you in some way. This guide has advice on how to detect a scam, protect yourself, and what to do if you have been scammed.

This resource explains how different types of credit work, ways to pay, what to do before you borrow money, and how to manage debt.

04 Jan 2022... This fact sheet will explain the discrimination people with disabilities experience when navigating the complex Australian migration system. It breaks down the different processes a person with disabilities must go through when applying for a visa in Australia. It also provides information to people with disabilities on where to find professional migration assistance and support.

This fact sheet explains that there are laws in Australia to protect against all forms of discrimination in the workplace, including sexual and gender based discrimination towards women. It also explains that all women have the right to a safe and respectful workplace, have the right to equal treatment, the right to feel safe and respected, the right to speak up. It advises how to get help from local Community Legal Centres.

24 Oct 2023... This video resource provides information on superannuation or super fund, and how to for retirement. It's especially helpful for people who are new to working in Australia.

31 Oct 2023... This video from the Australian Taxation Office (ATO) provides information about tax, superannuation, tax file number, etc. It has helpful advice for new arrivals in Australia when starting a new job.

31 Jul 2021... This factsheet from the Office of the Migration Agents Registration Authority (OMARA) explains who can legally provide immigration assistance in Australia. This is a resource for consumers and the wider community on who can give immigration assistance lawfully.​

This fact sheet explains the different kinds of employment, including: casual, full-time, part-time, permanent or fixed term employment, as well as apprenticeships and traineeships. It advises contact with the Migrant Workers Centre if you think you are being underpaid.

15 Jan 2024... Learn the difference between routine, urgent and emergency care.

21 Jun 2023... The multilingual glossary lists school-based words and definitions in five languages. It is designed to assist communication between Queensland schools and families from culturally and linguistically diverse (CALD) backgrounds.

SBS resources about life and issues that affect you in settling in Australia.

This factsheet gives i nformation and examples of visa abuse, and how the law can help protect you from it. 

01 Dec 2023... Medicare Urgent Care Clinics give you and your family more options to see a doctor or nurse when urgent, but not life-threatening, care is needed.

05 Dec 2023... A respected leader delivers an important message to the Iranian community about respectful and healthy relationships, the importance of communication, and Australian family law. The message challenges traditional gender roles and expectations adopted by people from diverse backgrounds that contribute to family violence. The video has English subtitles.

22 Aug 2022... Centrelink offers payments and services to help you settle into life in Australia. There are things you must do to keep receiving your payment. Centrelink calls these 'mutual obligation requirements'.

This resource lists all the steps you need to take if you would like to bring your family to Australia through the Australian Government's refugee and humanitarian program.

01 Dec 2020... The teenage years can bring joys and challenges for families from all cultures and communities. Sons and daughters are growing, changing and learning skills for adult life. There can be extra challenges for teenagers in a new culture.

01 Apr 2019... Parents in Australia often go to services for help with family matters. Services welcome families from all cultures and communities. They can help just as family or community might have helped you in the past.

30 Dec 2020... Dads in all communities and cultures are very important for families. There are many ways to be a dad. How dads do some things in Australia may be new to you.

01 Dec 2020... Parents from all cultures and communities share a love of their children and want the best for them. There are many ways to raise children. Some of the ways children are raised in Australia may be new to you. Everyone in the family is getting used to life in a new culture. Working things out together can help keep families strong.

This information sheet explains what a union is and how joining the union can improve your work conditions. It outlines the types of workplace issues your union can help you with, as well as what the unions in Australia have won for workers rights thus far.

This fact sheet lists the new Horticulture Minimum Wage Guarantee and states that to be paid below this rate is illegal and that you can be paid more on a piece rate.

This fact sheet provides information on whether you should be on an ABN, the difference in workplace conditions and rights between an independent contractor and an employee, when you need to provide a TFN, and what to do you if you don't think you should be on an ABN.

28 Feb 2023... This information sheet explains how you can be granted a permanent RoS visa and get free legal help. The Federal Government has announced that from 14 February 2023 people who currently hold, previously held or have applied for a Temporary Protection Visa (TPV) or Safe Haven Enterprise Visa (SHEV) may be eligible for a permanent Resolution of Status Visa (RoS visa). People granted a permanent RoS visa will have the same rights and benefits as all permanent residents, including access to family reunion.

18 Jun 2023... This booklet provides essential information about the public health care system in NSW. Topics include: how to call an ambulance, what Medicare can be used for, how to get medications in Australia, and how to see a specialist. It also describes key health services in NSW and much more.

Superannuation ("super") is money being saved for your 'retirement', when you are older and have stopped working. Your employer has to put money into a super fund for you. The money in your super fund belongs to you, not your employer or the government. This resource has advice on choosing a super fund, when you can get your super, how to protect yourself from super scams, and where to get help if you need it.

08 Jul 2024... Bhavana shares her experience of visiting a Medicare Urgent Care Clinic (Medicare UCCs) when her eye started to sting after hours. Medicare UCCs are located across Australia, making it easier to access care for urgent, but not life-threatening, illnesses and injuries.

01 Nov 2017... This glossary is designed to help you understand the technical terms related to seeing a doctor in Victoria. In particular, it explains the terms specialists or health professionals use. It may also help the work of interpreters in this area.

01 Sep 2023... This document is bilingual. Scroll to the end of each translated resource to read the English version.  Crisis Payment is a special one-off payment if you’ve arrived in Australia as a humanitarian entrant for the first time. You must meet certain eligibility criteria and hold a specific humanitarian visa to get this payment.

'Our Voices- stories of carers from migrant and refugee backgrounds', is a beautifully crafted series of five short films offering rare and profound insight into the lives of carers from migrant and refugee backgrounds, caring for family with mental illness. The films explore the lives of five carers from Afghani, Egyptian, Somali, Turkish and Vietnamese communities. The carers speak independently, yet collectively, of common difficulties encountered in advocating for culturally sensitive and culturally-responsive mental health care and the benefits of seeking support.

01 Aug 2022... This factsheet explains how people who have recently come to Queensland from the Ukraine can now access free COVID-19 Rapid Antigen Test (RAT) kits.

05 Mar 2024... This factsheet explains what coercive control is, and how coercive control can affect people from migrant and refugee backgrounds. It includes a list of some of the signs of coercive control against people from refugee and migrant backgrounds, a case study to help know how to recognise these signs, and how to seek help.

07 Feb 2023... A respected leader delivers an important message to the Zomi community about respectful and healthy relationships, the importance of communication, and Australian family law. The message challenges traditional gender roles and expectations adopted by people from diverse backgrounds that contribute to family violence. The video has English subtitles.

07 Mar 2023... A respected leader delivers an important message to the Chin Hakha community about respectful and healthy relationships, the importance of communication, and Australian family law. The message challenges traditional gender roles and expectations adopted by people from diverse backgrounds that contribute to family violence. The video has English subtitles.

21 Mar 2024... A brochure developed by Migrant Information Centre (East Melbourne) with information on services you can access for you and your children's needs when you are experiencing family violence. It also has information on women's support groups and respectful relationships programs in Victoria.

AUSCO is offered to Refugee and Special Humanitarian Program entrants over the age of five years prior to their departure for Australia. AUSCO gives practical advice about the journey to Australia, including quarantine laws and information about what to expect post-arrival. The Student Folder contains a preface, information pamphlets that focus on key topics of the AUSCO curriculum, an activity book containing activities for in-class or at-home completion, and a self-assessed attainment record. The information is available in both standard and Easy Read versions in all translations.

26 Sep 2023... The Medicare Urgent Care Clinics (Medicare UCC) Data Consent form is available in 13 languages. When visiting a Medicare UCC, you will be given this consent form asking for your consent to share your information with the Department. You do not need to bring this form with you when you visit a Medicare UCC. If you decide not to consent, you will still be treated at the Medicare UCC.

08 Jan 2024... This video will help you decide where to go when you have an illness or injury.

01 Dec 2023... Learn the difference between routine, urgent and emergency care.

If you earn money from work or investments, you usually pay tax on that money. Understand how tax works so you can work out how much tax you need to pay.

Find out how to keep track of your spending and pay your bills on time. This resource helps to ease money stress, so you're not living from pay to pay. It explains the information you can find on a bill, how to pay and manage bill payments, keep your savings separate, track your spending, and how to get help if you need it.

This is a guide to managing your money and saving for things you need. It explains how a budget works, the steps to doing your budget, and useful tips to make your budget work for you.

This info sheet provides information for migrant workers on the minimum wage, awards wages and loading, payslips, penalties and compensation, and what to do if you think you are being underpaid.

This flyer provides information on where to get advice about spouse visas if you've been hurt or harmed by your partner.

The simple money manager helps you see how much money you have coming in and going out. It is available in a range of community languages and has audio content to explain each category.

30 Nov 2022... The Status Resolution Support Services (SRSS) payment helps you meet basic living expenses while you are in Australia and waiting to hear about your immigration status. You might be eligible for a Living Allowance. Depending on your circumstances, your payment may also include Rental Assistance Allowance and/or Dependent Child Allowance. You may also be given access to Medicare.

01 Jun 2021... The Legal Aid NSW Refugee Service helps refugees with many types of legal problems. This brochure outlines the service locations and types legal problems we can help refugees with.

21 Feb 2017... This is an animated film on human rights in Australia.

12 Jan 2020... Visitors and new residents can learn more about Australian Values and history, culture and society from the 'Life in Australia' booklet. You might also find the booklet useful if you work with migrants or have relatives or friends who recently arrived in Australia.

01 Sep 2021... The Adult Migrant English Program (AMEP) provides free English language classes to migrants and humanitarian entrants with low English levels to help them settle and participate in the Australian community. If you are eligible, you can now stay in the program longer and the previous 510-hour cap has been removed. People who were previously not eligible may now be eligible. Participating in the AMEP gives you the English you need to get a job, help your children settle and participate more in day-to-day life in Australia.

Services Australia specialists Multicultural Service Officers help migrant and refugee communities connect with services.

17 Jul 2024... This translated resource has information on the Migration Amendment (Strengthening Employer Compliance) Act 2024  . This amendment introduces new laws to tackle migrant worker exploitation and deter employers and others in the labour chain from using a person’s migration status to exploit them.  Starting from 1 July 2024, the new laws aim to: reduce temporary migrant worker exploitation increase employer compliance improve workplace justice outcomes

31 Mar 2016... This translated fact sheet outlines that forcing anybody to get married is a serious crime in Australia, and that people are free to choose whether to get married. The fact sheet provides facts on the illegality of taking or sending someone to another country for forced marriage or getting someone else to organise this. It also contains contact details of support services.

Centrelink/Services Australia has multilingual information to help visitors who have recently arrived, migrants, refugees, newly arrived residents and asylum seekers who are living in Australia. Information include Assurance of Support, International COVID-19 Vaccination Certificate, mutual obligation requirements, waiting periods, special benefit for temporary protection visas, and others.  Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.