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01 Nov 2020... Audio files to download with information about Home Fire Safety. Most fatal fires occur in the home, but the real tragedy is that many of these could be avoided. This brochures provides a checklist on preventative measures you can undertake to minimise the chance of a fire in your house.

01 Feb 2021... This Easy English book is from Yarra Valley Water (YVW) and provides information about their residential customer charter. The residential customer charter says what YVW must do for you.

27 Feb 2020... This booklet explains how older people can receive support in their homes and daily life through the Commonwealth Home Support Programme. If you have been assessed by a Regional Assessment Service (RAS) for Commonwealth Home Support Programme services, you should read this booklet.

01 Apr 2019... Finding a home when you are new to Australia can be difficult and confusing. Renting, paying bills, finding help in a new system all present challenges for new arrivals. Finding a home in Victoria was developed to support people of refugee backgrounds to find their way around the housing system. It includes information on tenants' rights, how to choose an energy provider, social housing, and who can help in case of homelessness. This online booklet was developed in consultation with newly-arrived communities and is published in English, Arabic and Dari

Below are links to the Victorian Small Business Commission’s (VCBC) translated information on how the Victorian Small Business Commission can help, retail leases: important facts for tenants and how the VCBC can help.

01 Feb 2021... This Easy English book is from Yarra Valley Water and provides information about how to check your house for water leaks. For example dripping taps, a leaking toilet, a broken water pipe in your garden or a broken air conditioner.

As part of HAAG's culturally and linguistically diverse (CALD) education, this film is part of a collection that highlights some different circumstances that can lead to housing crisis, and the impact the right solution has on people's lives. The story shown in this video is based on real experiences.

01 Aug 2016... This factsheet explains your rights and responsibilities when ending a tenancy.

01 May 2018... This booklet is designed for newly-arrived communities from Syria and Iraq living in the Northern suburbs of Melbourne. It helps them understand what community services are and find those in their local area.

01 Oct 2020... Electricity and gas customers may need some extra help during COVID-19 and retailers are working to assist those who need additional support. Energy retailers can help customers stay on track, keep up with a payment plan, and provide advice if needing some extra help. These resources provide information on how energy retailers can help customers.

HOME at Last is a service provided by Housing for the Aged Action Group (HAAG) Inc. HAAG is a community group with a membership base of older people. Many older people are living in insecure housing, worried about where they will live in the future. Secure, affordable housing options are available but you may need assistance to find them.

01 Aug 2015... This fact sheet explains what to do if you're having trouble paying your energy bills.

As part of HAAG's Culturally and Linguistically Diverse (CALD) education, this film is part of a collection that highlights some different circumstances that can lead to housing crisis, and the impact the right solution has on people's lives. The story shown in this video is based on real experiences.

01 Aug 2015... This fact sheet provides simple information on your energy service.

01 Jun 2017... This short video explains what a bond is when renting a property.

01 Jun 2017... This short video explains the purpose of a condition report when renting a property.

01 Jun 2017... This short video explains who has to pay for damage repairs and within what timeline when renting a property.

01 May 2023... This video will guide you through how to search and apply for a rental property in Australia and specifically in Geelong. Finding and applying for a property can be an overwhelming process. But this video will give you tips and answer all your questions to help you rent your first house.

02 May 2023... As part of a series on Orientation for New Arrivals, this video explains things that need to happen before you can receive the keys to your new rented home.   

01 Jul 2024... Information about renting a property in South Australia covering lease agreements, the landlord's responsibilities, the tenant's responsibilities and common problems when renting.

Basic information and contact details about the services. Consumer Affairs Victoria is the state's consumer affairs regulator. Their purpose is to help Victorians be responsible and informed traders and consumers.

01 Feb 2021... This Easy English book is from Yarra Valley Water and provides information and help to pay your water bills.

As part of HAAG's Culturally and Linguistically Diverse (CALD) education, this film is part of a collection that highlights some different circumstances that can lead to housing crisis, and the impact the right solution has on people's lives. The story shown in this video is based on real experiences.

01 Feb 2021... This Easy English book is from Yarra Valley Water and provides information about using water in summer and your water bills.

Translated fact sheets about topics such as requesting repairs, bond lodgement and starting and ending a tenancy.

01 Mar 2024... This fact sheet explains what you can do if you have problems with your home loan repayments.

01 Feb 2021... This Easy English book is from Yarra Valley Water and provides information about your water, your water bill and how to pay your water bill.

01 Aug 2020... Rules introduced by the Victorian Government mean energy companies must help households with their electricity and gas bills.

01 Aug 2015... This factsheet describes how someone can fix a problem with their energy service or make a complaint.

New underquoting laws aim to keep agents honest and give buyers a fair go in an open and transparent property market.

01 Aug 2016... This factsheet explains your rights and responsibilities during a tenancy.

01 Jun 2017... A short one minute video on how to start and end a lease when renting a property.

As part of HAAG's culturally and linguistically diverse (CALD) education, this film is part of a collection that highlights some different circumstances that can lead to housing crisis and the impact the right solution has on people's lives.The story shown in this video is based on real experiences.

AUSCO is offered to Refugee and Special Humanitarian Program entrants over the age of five years prior to their departure for Australia. AUSCO gives practical advice about the journey to Australia, including quarantine laws and information about what to expect post-arrival. The Student Folder contains a preface, information pamphlets that focus on key topics of the AUSCO curriculum, an activity book containing activities for in-class or at-home completion, and a self-assessed attainment record. The information is available in both standard and Easy Read versions in all translations.

Centrelink/Services Australia has multilingual information on when you move house, live with others or are experiencing homelessness, and how changes to your accommodation can affect your payment. It includes information on crisis payment, rent assistance, financial information service, etc.  Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

01 Oct 2021... Tenants Victoria offers free, confidential assistance for renters in Victoria. They provide multilingual advice on completing rental forms, and handling issues like repairs and rent increases, and they can negotiate or advocate with landlords or agents. Additionally, they offer representation at the VCAT and conduct community talks on tenant rights.

01 Jul 2022... Resources provided by Tenants Victoria for renters include the 'Renting Hot Topics Guide' and YouTube videos on issues including bonds and minimum standards for rental homes.

01 Feb 2021... This Easy English book is from Yarra Valley Water and provides information about what you must not put down the drain.