This document is available in English as well as in languages other than English. Links to the English and multilingual resources can be accessed further below. To download information click on the selected language. This will take you directly to the resource. Note that some PDFs can be quite large and may take several minutes to download.
What is a phishing scam?
The videos and transcripts explain that phishing scams occur when scammers pretend to be trusted organisations, such as myGov, to trick people into sharing personal information. They often use fake websites that closely copy official branding and claim there is a problem with your account or that you are eligible for a refund. If personal details are entered, scammers can access accounts, steal payments, and commit identity theft.
The resource highlights the importance of being cautious and verifying websites before providing any information.
The English transcript is bilingual - scroll to the end to access the English content.
- Organisation:
- Centrelink/ Services Australia
- Topic:
- Online safety
- Target audience:
- General
- Service area:
- National
- Published:
- May 2025
- Last reviewed:
- April 2026
English
Multilingual resources
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