Helping you stay on trackThis document is available in English as well as in languages other than English. Links to the English and multilingual resources can be accessed further below. To download information click on the selected language. This will take you directly to the resource. The information in brackets gives the format and file size if known. Note that some PDFs can be quite large and may take several minutes to download.
Title: Helping you stay on track (PDF file) (Links to English resource)
Summary: Electricity and gas customers may need some extra help during COVID-19 and retailers are working to assist those who need additional support. Energy retailers can help customers stay on track, keep up with a payment plan, and provide advice if needing some extra help. These resources provide information on how energy retailers can help customers.
Organisation: Australian Energy Council
Publishing date: October 2020
Last reviewed: November 2021
English resource: Report broken link
English (PDF file)
Chinese (Simplified) (PDF file)
Greek (PDF file)
Hindi (PDF file)
Italian (PDF file)
Pashto (PDF file)
Somali (PDF file)
Sudanese Arabic (PDF file)
Turkish (PDF file)
Vietnamese (PDF file)
You need Adobe® Acrobat® Reader To view the PDFs. Get Adobe® Acrobat® Reader.