Developing helpful communication skills with the person who is unwell and agitatedThis document is available in English as well as in languages other than English. Links to the English and multilingual resources can be accessed further below. To download information click on the selected language. This will take you directly to the resource. The information in brackets gives the format and file size if known. Note that some PDFs can be quite large and may take several minutes to download.
Title: Developing helpful communication skills with the person who is unwell and agitated (PDF file - 160 KB) (Links to English resource)
Summary: Communicating with someone experiencing severe/acute mental distress and who seems to be a danger to themselves or others can be a difficult, frustrating and frightening experience. It is vital that you remember that the person will have a reduced capacity to understand, process and act on information in a logical, reasonable and socially acceptable way. During severe mental/emotional distress the person very often feels frightened, confused and out of control.
Organisation: Tandem (Formely Victorian Menal Health Carers Network)
Last reviewed: October 2019
Target audience: General
English resource: Report broken link
English (PDF file - 160 KB)
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