Victorian Patient Transport Assistance Scheme (VPTAS) feedback - complaints, compliments and reviews policy
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Victorian Patient Transport Assistance Scheme (VPTAS) feedback - complaints, compliments and reviews policy

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Title: Victorian Patient Transport Assistance Scheme (VPTAS) feedback - complaints, compliments and reviews policy (Links to English resource)
Summary: The Department of Health & Human Services is committed to maintaining a high standard and continuously improving the VPTAS processes including providing a respectful and responsive complaints and review handling system for patients, consumers, carers, health professionals and the VPTAS Office staff. The department wants to know how we can best manage the VPTAS to help rural Victorians to access the specialist medical services they need. By listening to you and learning about any concerns you may have about the VPTAS, this will help us to improve the process for all Victorians who need to use the scheme. You can either request a review or provide feedback by making a complaint or giving a compliment about the VPTAS.
Organisation: Department of Health & Human Services
Publishing date: December 2015
Last reviewed: January 2019

English resource: Report broken link
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Multilingual resources:

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